{"id":2303,"date":"2026-06-08T09:25:30","date_gmt":"2026-06-08T09:25:30","guid":{"rendered":"https:\/\/tsic.webdesignernik.com\/fr\/?page_id=2303"},"modified":"2026-06-23T09:11:21","modified_gmt":"2026-06-23T09:11:21","slug":"it-support","status":"publish","type":"page","link":"https:\/\/tsic.webdesignernik.com\/fr\/it-support\/","title":{"rendered":"Support"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling main_slider managed_pageslider\" style=\"--awb-background-position-small:left center;--awb-background-blend-mode:overlay;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-bottom:40px;--awb-padding-top-medium:40px;--awb-padding-bottom-medium:30px;--awb-padding-top-small:40px;--awb-padding-bottom-small:30px;--awb-background-image:url(&quot;https:\/\/tsic.webdesignernik.com\/fr\/wp-content\/uploads\/2026\/06\/SupportIT.webp&quot;);--awb-background-size:cover;--awb-flex-wrap:wrapa;\" id=\"support_slder\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-flex-start fusion-flex-content-wrap\" style=\"max-width:1404px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-z-index:-1;--awb-padding-bottom-small:0px;--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.2%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:15px;--awb-text-color:var(--awb-color1);\"><h3 class=\"innerpage_title_h3\">Support informatique<\/h3>\n<h1 style=\"color: #fff !important;\"><span style=\"color: #088ab8;\"> Support informatique <\/span> Au moment o\u00f9 vous en avez le plus besoin<\/h1>\n<p style=\"text-align: left;\">Un soutien informatique rapide, fiable et convivial pour les entreprises de Montr\u00e9al, d&#8217;Halifax et d&#8217;ailleurs. Notre \u00e9quipe veille au bon fonctionnement de vos syst\u00e8mes, \u00e0 la productivit\u00e9 de vos utilisateurs et \u00e0 la protection de votre entreprise.<\/p>\n<\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-4 fusion-columns-total-3 fusion-content-boxes-1 content-boxes-icon-with-title content-left mangedpage_cntbxs helpdesk_sldrcntbxs\" style=\"--awb-title-color:var(--awb-color4);--awb-iconcolor:var(--awb-color5);--awb-iconcolor-hover:var(--awb-color5);--awb-circlecolor-hover:var(--awb-color3);--awb-item-margin-bottom:0px;--awb-margin-top:20px;--awb-margin-bottom:0px;--awb-hover-accent-color:var(--awb-color4);--awb-circle-hover-accent-color:var(--awb-color4);\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color5);--awb-iconcolor-hover:var(--awb-color5);--awb-circlecolor-hover:var(--awb-color3);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><i style=\"border-color:rgba(9,100,134,0.8);border-width:0px;background-color:var(--awb-color3);box-sizing:content-box;height:50px;width:50px;line-height:50px;border-radius:50%;font-size:25px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-headset fal circle-yes\"><\/i><\/div><h6 class=\"content-box-heading\" style=\"--h6_typography-font-size:14px;line-height:19px;\">Assistance 24 h\/24 et 7 j\/7<\/h6><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color5);--awb-iconcolor-hover:var(--awb-color5);--awb-circlecolor-hover:var(--awb-color3);\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><i style=\"border-color:rgba(9,100,134,0.8);border-width:0px;background-color:var(--awb-color3);box-sizing:content-box;height:50px;width:50px;line-height:50px;border-radius:50%;font-size:25px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-bolt fal circle-yes\"><\/i><\/div><h6 class=\"content-box-heading\" style=\"--h6_typography-font-size:14px;line-height:19px;\">R\u00e9ponse rapide<\/h6><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color5);--awb-iconcolor-hover:var(--awb-color5);--awb-circlecolor-hover:var(--awb-color3);\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover content-box-column-last\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><i style=\"border-color:rgba(9,100,134,0.8);border-width:0px;background-color:var(--awb-color3);box-sizing:content-box;height:50px;width:50px;line-height:50px;border-radius:50%;font-size:25px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-users fal circle-yes\"><\/i><\/div><h6 class=\"content-box-heading\" style=\"--h6_typography-font-size:14px;line-height:19px;\">Experts locaux<\/h6><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-bottom:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1404px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 class=\"innerpage_titleh2\" style=\"color: #000000 !important; text-align: center;\">T\u00e9l\u00e9commande <span style=\"color: #088ab8;\"> Acc\u00e8s et soutien <\/span>Outils<\/h2>\n<p style=\"text-align: center;\">Utilisez les outils ci-dessous pour contacter notre \u00e9quipe d&#8217;assistance ou acc\u00e9der \u00e0 des ressources.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:25px;--awb-padding-right:25px;--awb-padding-bottom:25px;--awb-padding-left:25px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-box-shadow:1px 1px 3px 1px #088ab830;;--awb-border-radius:10px 10px 10px 10px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-2 content-boxes-icon-on-top content-left\" style=\"--awb-item-margin-bottom:0px;--awb-margin-bottom:0px;--awb-hover-accent-color:var(--awb-color4);--awb-circle-hover-accent-color:var(--awb-color4);\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" src=\"https:\/\/tsic.webdesignernik.com\/fr\/wp-content\/uploads\/2026\/06\/Remote_support.webp\" width=\"50\" height=\"50\" alt=\"\" \/><\/div><h5 class=\"content-box-heading\" style=\"--h5_typography-font-size:20px;line-height:25px;\">Assistance \u00e0 distance<\/h5><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">Entrez instantan\u00e9ment en contact avec notre \u00e9quipe d&#8217;assistance pour une aide \u00e0 distance rapide.<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" data-hover=\"text_slide_up\" href=\"https:\/\/tsic.webdesignernik.com\/fr\/contact-tsic-solutions\/\"><div class=\"awb-button-text-transition \"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Connectez-vous maintenant<\/span><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Connectez-vous maintenant<\/span><\/div><i class=\"fa-long-arrow-alt-right fas awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:25px;--awb-padding-right:25px;--awb-padding-bottom:25px;--awb-padding-left:25px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-box-shadow:1px 1px 3px 1px #088ab830;;--awb-border-radius:10px 10px 10px 10px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-3 content-boxes-icon-on-top content-left\" style=\"--awb-item-margin-bottom:0px;--awb-margin-bottom:0px;--awb-hover-accent-color:var(--awb-color4);--awb-circle-hover-accent-color:var(--awb-color4);\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" src=\"https:\/\/tsic.webdesignernik.com\/fr\/wp-content\/uploads\/2026\/06\/favicon.png\" width=\"50\" height=\"50\" alt=\"\" \/><\/div><h5 class=\"content-box-heading\" style=\"--h5_typography-font-size:20px;line-height:25px;\">Sur demande<\/h5><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">T\u00e9l\u00e9chargez et ex\u00e9cutez l&#8217;outil d&#8217;assistance<br \/>\nOnDemand pour obtenir une aide rapide.<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" data-hover=\"text_slide_up\" href=\"https:\/\/concord.centrastage.net\/csm\/profile\/downloadAgent\/41795adb-aa16-4c64-bb4a-8e94e2802137\"><div class=\"awb-button-text-transition \"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">T\u00e9l\u00e9charger maintenant<\/span><span class=\"fusion-button-text awb-button__text awb-button__text--default\">T\u00e9l\u00e9charger maintenant<\/span><\/div><i class=\"fa-download fal awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:25px;--awb-padding-right:25px;--awb-padding-bottom:25px;--awb-padding-left:25px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-box-shadow:1px 1px 3px 1px #088ab830;;--awb-border-radius:10px 10px 10px 10px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-4 content-boxes-icon-on-top content-left\" style=\"--awb-item-margin-bottom:0px;--awb-margin-bottom:0px;--awb-hover-accent-color:var(--awb-color4);--awb-circle-hover-accent-color:var(--awb-color4);\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" src=\"https:\/\/tsic.webdesignernik.com\/fr\/wp-content\/uploads\/2026\/06\/Mac.webp\" width=\"50\" height=\"50\" alt=\"IT Support\" \/><\/div><h5 class=\"content-box-heading\" style=\"--h5_typography-font-size:20px;line-height:25px;\">OnDemand pour Mac<\/h5><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">T\u00e9l\u00e9chargez l&#8217;outil OnDemand<br \/>\npour les appareils macOS.<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-3 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" data-hover=\"text_slide_up\" href=\"https:\/\/concord.centrastage.net\/csm\/profile\/downloadMacAgent\/41795adb-aa16-4c64-bb4a-8e94e2802137\"><div class=\"awb-button-text-transition \"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">T\u00e9l\u00e9charger pour Mac<\/span><span class=\"fusion-button-text awb-button__text awb-button__text--default\">T\u00e9l\u00e9charger pour Mac<\/span><\/div><i class=\"fa-download fal awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-bottom:40px;--awb-background-color:#f0f6fd;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1404px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><h2 class=\"innerpage_titleh2\" style=\"color: #000000 !important; text-align: center;\">Comment <span style=\"color: #088ab8;\"> Notre assistance <\/span>Travaux<\/h2>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-4 fusion-columns-total-4 fusion-content-boxes-5 content-boxes-icon-on-top content-left supprt_cntbxs\" style=\"--awb-iconcolor:var(--awb-color5);--awb-iconcolor-hover:var(--awb-color5);--awb-item-margin-bottom:0px;--awb-margin-bottom:0px;--awb-hover-accent-color:var(--awb-color8);--awb-circle-hover-accent-color:transparent;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color5);--awb-iconcolor-hover:var(--awb-color5);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 40px;line-height:normal;font-size:40px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-comments-alt fal circle-no\"><\/i><\/div><h5 class=\"content-box-heading\" style=\"--h5_typography-font-size:20px;line-height:25px;\">Soumettre une demande<\/h5><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">Contactez-nous par t\u00e9l\u00e9phone, par e-mail ou via le formulaire ci-dessous. Veuillez fournir des pr\u00e9cisions sur le probl\u00e8me.<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color5);--awb-iconcolor-hover:var(--awb-color5);\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 40px;line-height:normal;font-size:40px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-clock fal circle-no\"><\/i><\/div><h5 class=\"content-box-heading\" style=\"--h5_typography-font-size:20px;line-height:25px;\">R\u00e9ponse rapide<\/h5><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">Notre \u00e9quipe interviendra rapidement pour \u00e9valuer le probl\u00e8me et proposer la meilleure solution.<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color5);--awb-iconcolor-hover:var(--awb-color5);\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 40px;line-height:normal;font-size:40px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-desktop fal circle-no\"><\/i><\/div><h5 class=\"content-box-heading\" style=\"--h5_typography-font-size:20px;line-height:25px;\">R\u00e9soudre le probl\u00e8me<\/h5><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">Nous travaillons efficacement pour r\u00e9soudre votre probl\u00e8me et remettre votre entreprise sur les rails.<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color5);--awb-iconcolor-hover:var(--awb-color5);\" class=\"fusion-column content-box-column content-box-column content-box-column-4 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 40px;line-height:normal;font-size:40px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-check-circle fal circle-no\"><\/i><\/div><h5 class=\"content-box-heading\" style=\"--h5_typography-font-size:20px;line-height:25px;\">Suivi<\/h5><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">Nous assurons un suivi pour nous assurer que tout fonctionne comme pr\u00e9vu.<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-bottom:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1404px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_2_5 2_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:4.8%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\"><h2 class=\"innerpage_titleh2\" style=\"color: #000000 !important; text-align: left;\">Besoin d&#8217;aide ? Nous sommes l\u00e0 pour vous aider.<br \/>\n<span style=\"color: #088ab8;\"> Appeler ou envoyer un message <\/span>Loin<\/h2>\n<\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-3 fusion-content-boxes-6 content-boxes-icon-on-side content-left\" style=\"--awb-iconcolor:var(--awb-color5);--awb-iconcolor-hover:var(--awb-color5);--awb-circlecolor-hover:var(--awb-color2);--awb-item-margin-bottom:15px;--awb-margin-top:20px;--awb-margin-bottom:0px;--awb-hover-accent-color:var(--awb-color8);--awb-circle-hover-accent-color:var(--awb-color8);\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color5);--awb-iconcolor-hover:var(--awb-color5);--awb-circlecolor-hover:var(--awb-color2);--awb-content-padding-left:72px;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><i style=\"border-color:var(--awb-color8);border-width:0px;background-color:var(--awb-color2);box-sizing:content-box;height:52px;width:52px;line-height:52px;border-radius:10px;font-size:26px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-phone-alt fal circle-yes\"><\/i><\/div><h6 class=\"content-box-heading\" style=\"--h6_typography-font-size:17px;line-height:22px;padding-left:72px;\">Appelez-nous 24 h\/24 et 7 j\/7<\/h6><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\"><a href=\"tel:18776691261\">1-877-669-1261<\/a><br \/>\nToujours disponible pour une assistance informatique urgente.<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color5);--awb-iconcolor-hover:var(--awb-color5);--awb-circlecolor-hover:var(--awb-color2);--awb-content-padding-left:72px;\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><i style=\"border-color:var(--awb-color8);border-width:0px;background-color:var(--awb-color2);box-sizing:content-box;height:52px;width:52px;line-height:52px;border-radius:10px;font-size:26px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-envelope-open-text fal circle-yes\"><\/i><\/div><h6 class=\"content-box-heading\" style=\"--h6_typography-font-size:17px;line-height:22px;padding-left:72px;\">Envoyez-nous un e-mail<\/h6><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\"><a href=\"mailto:info@tsicinc.com\">info@tsicinc.com<\/a><br \/>\nNous r\u00e9pondons g\u00e9n\u00e9ralement dans un d\u00e9lai d&#8217;une heure ouvrable.<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color5);--awb-iconcolor-hover:var(--awb-color5);--awb-circlecolor-hover:var(--awb-color2);--awb-content-padding-left:72px;\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><i style=\"border-color:var(--awb-color8);border-width:0px;background-color:var(--awb-color2);box-sizing:content-box;height:52px;width:52px;line-height:52px;border-radius:10px;font-size:26px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-clock fal circle-yes\"><\/i><\/div><h6 class=\"content-box-heading\" style=\"--h6_typography-font-size:17px;line-height:22px;padding-left:72px;\">Horaires du support<\/h6><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">Du lundi au vendredi : 8 h 00 \u2013 18 h 00<br \/>\nSamedi et dimanche : Sur rendez-vous<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-padding-top:40px;--awb-padding-right:30px;--awb-padding-bottom:30px;--awb-padding-left:30px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-box-shadow:1px 1px 3px 1px #088ab830;;--awb-border-radius:10px 10px 10px 10px;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5\"><h2 class=\"innerpage_titleh2\" style=\"color: #000000 !important; text-align: left;\">Soumettre <span style=\"color: #088ab8;\"> Soutien <\/span>Demande<\/h2>\n<\/div><div class=\"fusion-form fusion-form-builder fusion-form-form-wrapper fusion-form-1191 cntct_pageform\" style=\"--awb-margin-bottom:0px;--awb-tooltip-text-color:#ffffff;--awb-tooltip-background-color:#333333;\" data-form-id=\"1191\" data-config=\"{&quot;form_id&quot;:&quot;1191&quot;,&quot;form_post_id&quot;:&quot;1191&quot;,&quot;post_id&quot;:2303,&quot;form_type&quot;:&quot;ajax&quot;,&quot;confirmation_type&quot;:[&quot;message&quot;],&quot;redirect_url&quot;:&quot;&quot;,&quot;redirect_timeout&quot;:&quot;0&quot;,&quot;field_labels&quot;:{&quot;first_name&quot;:&quot;&quot;,&quot;last_name&quot;:&quot;&quot;,&quot;phone_number&quot;:&quot;&quot;,&quot;email_address&quot;:&quot;&quot;,&quot;requested_services&quot;:&quot;&quot;,&quot;your_message&quot;:&quot;&quot;},&quot;field_logics&quot;:{&quot;first_name&quot;:&quot;&quot;,&quot;last_name&quot;:&quot;&quot;,&quot;phone_number&quot;:&quot;&quot;,&quot;email_address&quot;:&quot;&quot;,&quot;requested_services&quot;:&quot;&quot;,&quot;your_message&quot;:&quot;&quot;,&quot;submit_1&quot;:&quot;&quot;,&quot;notice_1&quot;:&quot;&quot;},&quot;field_types&quot;:{&quot;first_name&quot;:&quot;text&quot;,&quot;last_name&quot;:&quot;text&quot;,&quot;phone_number&quot;:&quot;phone_number&quot;,&quot;email_address&quot;:&quot;email&quot;,&quot;requested_services&quot;:&quot;select&quot;,&quot;your_message&quot;:&quot;textarea&quot;,&quot;submit_1&quot;:&quot;submit&quot;,&quot;notice_1&quot;:&quot;notice&quot;},&quot;nonce_method&quot;:&quot;ajax&quot;,&quot;form_views&quot;:&quot;&quot;,&quot;form_views_counting&quot;:&quot;&quot;}\"><form action=\"https:\/\/tsic.webdesignernik.com\/fr\/it-support\/\" method=\"post\" class=\"fusion-form fusion-form-1191\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1191\"><input type=\"text\" autocomplete=\"off\" name=\"first_name\" id=\"first_name\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" placeholder=\" Pr\u00e9nom *\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1191\"><input type=\"text\" autocomplete=\"off\" name=\"last_name\" id=\"last_name\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" placeholder=\" Nom de famille* *\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-phone-number-field fusion-form-label-above\" style=\"\" data-form-id=\"1191\"><input type=\"tel\" autocomplete=\"off\" name=\"phone_number\" id=\"phone_number\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" placeholder=\"Num\u00e9ro de t\u00e9l\u00e9phone *\" data-holds-private-data=\"false\"\/><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-email-field fusion-form-label-above\" style=\"\" data-form-id=\"1191\"><input type=\"email\" autocomplete=\"off\" name=\"email_address\" id=\"email_address\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" placeholder=\"Adresse email *\" data-holds-private-data=\"false\"\/><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-select-field fusion-form-label-above\" style=\"\" data-form-id=\"1191\"><div class=\"fusion-select-wrapper\"><select autocomplete=\"off\" tabindex=\"\" id=\"requested_services\" name=\"requested_services\" class=\"fusion-form-input\" data-holds-private-data=\"false\"><option value=\"\" disabled selected>Services demand\u00e9s<\/option><option value=\"Services informatiques g\u00e9r\u00e9s\" >Services informatiques g\u00e9r\u00e9s<\/option><option value=\"Services informatiques cog\u00e9r\u00e9s\" >Services informatiques cog\u00e9r\u00e9s<\/option><option value=\"Services de s\u00e9curit\u00e9 g\u00e9r\u00e9s\" >Services de s\u00e9curit\u00e9 g\u00e9r\u00e9s<\/option><option value=\"Solutions de sauvegarde\" >Solutions de sauvegarde<\/option><option value=\"H\u00e9bergement cloud\" >H\u00e9bergement cloud<\/option><option value=\"Support d'assistance\" >Support d'assistance<\/option><option value=\"VoIP g\u00e9r\u00e9e\" >VoIP g\u00e9r\u00e9e<\/option><option value=\"R\u00e9paration d'imprimantes\" >R\u00e9paration d'imprimantes<\/option><option value=\"SharePoint\" >SharePoint<\/option><option value=\"Power BI\" >Power BI<\/option><option value=\"Conception web et h\u00e9bergement\" >Conception web et h\u00e9bergement<\/option><\/select><div class=\"select-arrow\"><svg width=\"12\" height=\"8\" viewBox=\"0 0 12 8\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <path d=\"M1.5 1.75L6 6.25L10.5 1.75\" stroke=\"#6D6D6D\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/> <\/svg><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-textarea-field fusion-form-label-above\" style=\"\" data-form-id=\"1191\"><textarea cols=\"40\" autocomplete=\"off\"  minlength=\"0\"  rows=\"2\" tabindex=\"\" id=\"your_message\" name=\"your_message\" class=\"fusion-form-input\" placeholder=\"Comment pouvons-nous vous aider ? \" data-holds-private-data=\"false\"><\/textarea><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-submit-field fusion-form-label-above\" style=\"\" data-form-id=\"1191\"><div style=\"text-align:center;\"><button type=\"submit\" class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-4 fusion-button-default-span  button-default form-form-submit\" data-hover=\"text_slide_up\" data-form-number=\"1191\" tabindex=\"\"><div class=\"awb-button-text-transition  awb-button__hover-content--centered\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Soumettre la demande<\/span><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Soumettre la demande<\/span><\/div><\/button><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6\" style=\"--awb-font-size:14px;\"><p style=\"text-align: center;\"><i class=\"fusion-li-icon fa-lock-alt fal\" aria-hidden=\"true\"> Vos informations sont s\u00e9curis\u00e9es et ne seront jamais partag\u00e9es.<\/i><\/p>\n<\/div>\n<div class=\"form-submission-notices data-notice_1\" id=\"fusion-notices-1\"><div class=\"fusion-alert alert success alert-success fusion-alert-center fusion-form-response fusion-form-response-success awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-check-circle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">Thank you for your message. It has been sent.<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><div class=\"fusion-alert alert error alert-danger fusion-alert-center fusion-form-response fusion-form-response-error awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-exclamation-triangle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">There was an error trying to send your message. Please try again later.<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><\/div><\/div><\/div><\/div><\/div><input type=\"hidden\" name=\"fusion_privacy_store_ip_ua\" value=\"false\"><input type=\"hidden\" name=\"fusion_privacy_expiration_interval\" value=\"48\"><input type=\"hidden\" name=\"privacy_expiration_action\" value=\"anonymize\"><\/form><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-bottom:30px;--awb-padding-top-small:30px;--awb-padding-bottom-small:10px;--awb-background-color:#f0f6fd;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1404px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-7\" style=\"--awb-font-size:15px;--awb-text-color:var(--awb-color8);\"><h2 class=\"innerpage_titleh2\" style=\"color: #000000 !important; text-align: center;\">Soutien <span class=\"why_btomtxt\">FAQ<\/span><\/h2>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"accordian fusion-accordian mangetoggle_boxs\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:var(--awb-typography4-font-size);--awb-icon-alignment:right;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color5);--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color5);--awb-toggle-active-accent-color:var(--awb-color8);--awb-title-font-family:var(--awb-typography1-font-family);--awb-title-font-weight:var(--awb-typography1-font-weight);--awb-title-font-style:var(--awb-typography1-font-style);--awb-title-font-size:17px;--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordion-2303-1\"><div class=\"fusion-panel panel-default panel-eeeb93610469973d2 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h5 class=\"panel-title toggle\" id=\"toggle_eeeb93610469973d2\"><a aria-expanded=\"false\" aria-controls=\"eeeb93610469973d2\" role=\"button\" data-toggle=\"collapse\" data-target=\"#eeeb93610469973d2\" href=\"#eeeb93610469973d2\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Comment contacter le support de TSIC ?<\/span><\/a><\/h5><\/div><div id=\"eeeb93610469973d2\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_eeeb93610469973d2\"><div class=\"panel-body toggle-content fusion-clearfix\">Vous pouvez contacter le service d&#8217;assistance de TSIC en appelant le <a href=\"tel:18776691261\">1-877-669-1261<\/a>, en envoyant un e-mail \u00e0 <a href=\"mailto:info@tsicinc.com\">info@tsicinc.com<\/a>, en utilisant les outils d&#8217;assistance \u00e0 distance disponibles sur cette page ou en remplissant le formulaire de demande d&#8217;assistance.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-c39b29832168e6261 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h5 class=\"panel-title toggle\" id=\"toggle_c39b29832168e6261\"><a aria-expanded=\"false\" aria-controls=\"c39b29832168e6261\" role=\"button\" data-toggle=\"collapse\" data-target=\"#c39b29832168e6261\" href=\"#c39b29832168e6261\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qu'est-ce que le support informatique \u00e0 distance ?<\/span><\/a><\/h5><\/div><div id=\"c39b29832168e6261\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_c39b29832168e6261\"><div class=\"panel-body toggle-content fusion-clearfix\">Le support informatique \u00e0 distance permet \u00e0 TSIC d&#8217;aider \u00e0 diagnostiquer et \u00e0 r\u00e9soudre des probl\u00e8mes techniques via une connexion \u00e0 distance s\u00e9curis\u00e9e, une assistance t\u00e9l\u00e9phonique ou par e-mail, ou encore des outils de support, sans n\u00e9cessiter d&#8217;intervention imm\u00e9diate sur site.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-d2a245b188cdab470 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h5 class=\"panel-title toggle\" id=\"toggle_d2a245b188cdab470\"><a aria-expanded=\"false\" aria-controls=\"d2a245b188cdab470\" role=\"button\" data-toggle=\"collapse\" data-target=\"#d2a245b188cdab470\" href=\"#d2a245b188cdab470\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">TSIC peut-il soutenir les entreprises \u00e0 Montr\u00e9al ?<\/span><\/a><\/h5><\/div><div id=\"d2a245b188cdab470\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_d2a245b188cdab470\"><div class=\"panel-body toggle-content fusion-clearfix\">Oui. TSIC fournit un soutien informatique aux entreprises de Montr\u00e9al, incluant l&#8217;assistance \u00e0 distance, le service de support (helpdesk), les services informatiques g\u00e9r\u00e9s, la cybers\u00e9curit\u00e9, la sauvegarde et le soutien \u00e0 l&#8217;h\u00e9bergement dans le cloud.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-964a1dd202312f46d fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h5 class=\"panel-title toggle\" id=\"toggle_964a1dd202312f46d\"><a aria-expanded=\"false\" aria-controls=\"964a1dd202312f46d\" role=\"button\" data-toggle=\"collapse\" data-target=\"#964a1dd202312f46d\" href=\"#964a1dd202312f46d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">TSIC peut-il soutenir les entreprises \u00e0 Halifax ?<\/span><\/a><\/h5><\/div><div id=\"964a1dd202312f46d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_964a1dd202312f46d\"><div class=\"panel-body toggle-content fusion-clearfix\">Oui. TSIC accompagne les entreprises de Halifax en proposant du support informatique, des services g\u00e9r\u00e9s, de la cybers\u00e9curit\u00e9, des solutions de sauvegarde, de l&#8217;h\u00e9bergement cloud et une assistance technique.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-df7e49e0203aab777 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h5 class=\"panel-title toggle\" id=\"toggle_df7e49e0203aab777\"><a aria-expanded=\"false\" aria-controls=\"df7e49e0203aab777\" role=\"button\" data-toggle=\"collapse\" data-target=\"#df7e49e0203aab777\" href=\"#df7e49e0203aab777\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Pour quels types de probl\u00e8mes le support TSIC peut-il apporter son aide ?<\/span><\/a><\/h5><\/div><div id=\"df7e49e0203aab777\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_df7e49e0203aab777\"><div class=\"panel-body toggle-content fusion-clearfix\">TSIC peut vous aider \u00e0 r\u00e9soudre les probl\u00e8mes d&#8217;acc\u00e8s des utilisateurs, les soucis li\u00e9s \u00e0 la messagerie, les questions sur les logiciels, le d\u00e9pannage des appareils, les probl\u00e8mes d&#8217;imprimante, les soucis de connectivit\u00e9, l&#8217;acc\u00e8s \u00e0 distance, les questions de sauvegarde, les syst\u00e8mes cloud et le support informatique g\u00e9n\u00e9ral pour les entreprises.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-bfcc868572fc4de69 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h5 class=\"panel-title toggle\" id=\"toggle_bfcc868572fc4de69\"><a aria-expanded=\"false\" aria-controls=\"bfcc868572fc4de69\" role=\"button\" data-toggle=\"collapse\" data-target=\"#bfcc868572fc4de69\" href=\"#bfcc868572fc4de69\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">TSIC propose-t-il une assistance 24h\/24 et 7j\/7 ?<\/span><\/a><\/h5><\/div><div id=\"bfcc868572fc4de69\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_bfcc868572fc4de69\"><div class=\"panel-body toggle-content fusion-clearfix\">TSIC propose un service de support aux entreprises ayant besoin d&#8217;une assistance informatique fiable. Pour les probl\u00e8mes urgents, veuillez appeler le <a href=\"tel:18776691261\">1-877-669-1261<\/a> afin que votre demande soit trait\u00e9e via le canal d&#8217;assistance appropri\u00e9.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"accordian fusion-accordian mangetoggle_boxs\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:var(--awb-typography4-font-size);--awb-icon-alignment:right;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color5);--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color5);--awb-toggle-active-accent-color:var(--awb-color8);--awb-title-font-family:var(--awb-typography1-font-family);--awb-title-font-weight:var(--awb-typography1-font-weight);--awb-title-font-style:var(--awb-typography1-font-style);--awb-title-font-size:17px;--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordion-2303-2\"><div class=\"fusion-panel panel-default panel-57256900f9c0b2c7f fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h5 class=\"panel-title toggle\" id=\"toggle_57256900f9c0b2c7f\"><a aria-expanded=\"false\" aria-controls=\"57256900f9c0b2c7f\" role=\"button\" data-toggle=\"collapse\" data-target=\"#57256900f9c0b2c7f\" href=\"#57256900f9c0b2c7f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">TSIC peut-il aider \u00e0 r\u00e9soudre les probl\u00e8mes de cybers\u00e9curit\u00e9 ?<\/span><\/a><\/h5><\/div><div id=\"57256900f9c0b2c7f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_57256900f9c0b2c7f\"><div class=\"panel-body toggle-content fusion-clearfix\">Oui. Si une demande d&#8217;assistance concerne un e-mail suspect, des probl\u00e8mes d&#8217;acc\u00e8s au compte, des soucis li\u00e9s aux terminaux ou un risque de s\u00e9curit\u00e9 potentiel, le TSIC peut associer cette demande aux <a style=\"color: #088ab8;\" href=\"https:\/\/tsic.webdesignernik.com\/fr\/managed-security-services\/\">services de s\u00e9curit\u00e9 g\u00e9r\u00e9s<\/a>.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-b994c78f48f1d862e fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h5 class=\"panel-title toggle\" id=\"toggle_b994c78f48f1d862e\"><a aria-expanded=\"false\" aria-controls=\"b994c78f48f1d862e\" role=\"button\" data-toggle=\"collapse\" data-target=\"#b994c78f48f1d862e\" href=\"#b994c78f48f1d862e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">TSIC peut-il aider \u00e0 r\u00e9soudre les probl\u00e8mes de sauvegarde ou de r\u00e9cup\u00e9ration de fichiers ?<\/span><\/a><\/h5><\/div><div id=\"b994c78f48f1d862e\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b994c78f48f1d862e\"><div class=\"panel-body toggle-content fusion-clearfix\">Oui. TSIC peut vous aider \u00e0 examiner les questions relatives \u00e0 la sauvegarde ou \u00e0 la restauration et mettre votre organisation en relation avec des <a style=\"color: #088ab8;\" href=\"https:\/\/tsic.webdesignernik.com\/fr\/business-backup-solutions\/\">solutions de sauvegarde<\/a> lorsqu&#8217;une protection des donn\u00e9es renforc\u00e9e ou une planification de la restauration s&#8217;av\u00e8re n\u00e9cessaire.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-9b4a13b2226415f9c fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h5 class=\"panel-title toggle\" id=\"toggle_9b4a13b2226415f9c\"><a aria-expanded=\"false\" aria-controls=\"9b4a13b2226415f9c\" role=\"button\" data-toggle=\"collapse\" data-target=\"#9b4a13b2226415f9c\" href=\"#9b4a13b2226415f9c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">TSIC peut-il aider les utilisateurs rencontrant des probl\u00e8mes d'acc\u00e8s au cloud ?<\/span><\/a><\/h5><\/div><div id=\"9b4a13b2226415f9c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_9b4a13b2226415f9c\"><div class=\"panel-body toggle-content fusion-clearfix\">Oui. TSIC peut aider les utilisateurs concernant les applications h\u00e9berg\u00e9es, l&#8217;acc\u00e8s \u00e0 distance et les questions de support li\u00e9es au cloud. Les besoins plus \u00e9tendus en mati\u00e8re d&#8217;infrastructure cloud peuvent \u00eatre pris en charge via les <a style=\"color: #088ab8;\" href=\"https:\/\/tsic.webdesignernik.com\/fr\/cloud-hosting-services\/\">services d&#8217;h\u00e9bergement cloud<\/a>.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-6415e2389807f902e fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h5 class=\"panel-title toggle\" id=\"toggle_6415e2389807f902e\"><a aria-expanded=\"false\" aria-controls=\"6415e2389807f902e\" role=\"button\" data-toggle=\"collapse\" data-target=\"#6415e2389807f902e\" href=\"#6415e2389807f902e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Cette page est-elle r\u00e9serv\u00e9e aux clients actuels ?<\/span><\/a><\/h5><\/div><div id=\"6415e2389807f902e\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_6415e2389807f902e\"><div class=\"panel-body toggle-content fusion-clearfix\">Cette page est utile aux clients actuels de TSIC ayant besoin d&#8217;assistance ainsi qu&#8217;aux entreprises souhaitant contacter TSIC au sujet de services de support informatique.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-e33f5f1e3a6a9cb35 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h5 class=\"panel-title toggle\" id=\"toggle_e33f5f1e3a6a9cb35\"><a aria-expanded=\"false\" aria-controls=\"e33f5f1e3a6a9cb35\" role=\"button\" data-toggle=\"collapse\" data-target=\"#e33f5f1e3a6a9cb35\" href=\"#e33f5f1e3a6a9cb35\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Quelles informations dois-je inclure dans une demande d'assistance ?<\/span><\/a><\/h5><\/div><div id=\"e33f5f1e3a6a9cb35\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e33f5f1e3a6a9cb35\"><div class=\"panel-body toggle-content fusion-clearfix\">Indiquez votre nom, votre entreprise, vos coordonn\u00e9es, la description du probl\u00e8me, l&#8217;appareil ou le syst\u00e8me concern\u00e9, le niveau d&#8217;urgence ainsi que tout message d&#8217;erreur ou capture d&#8217;\u00e9cran, le cas \u00e9ch\u00e9ant.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-a13d60c81035d8fc4 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h5 class=\"panel-title toggle\" id=\"toggle_a13d60c81035d8fc4\"><a aria-expanded=\"false\" aria-controls=\"a13d60c81035d8fc4\" role=\"button\" data-toggle=\"collapse\" data-target=\"#a13d60c81035d8fc4\" href=\"#a13d60c81035d8fc4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Comment puis-je mettre en place un service de support informatique continu ?<\/span><\/a><\/h5><\/div><div id=\"a13d60c81035d8fc4\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_a13d60c81035d8fc4\"><div class=\"panel-body toggle-content fusion-clearfix\">Si votre entreprise a besoin d&#8217;un support informatique continu, TSIC peut \u00e9valuer vos besoins et vous recommander des <a style=\"color: #088ab8;\" href=\"https:\/\/tsic.webdesignernik.com\/fr\/managed-it-services\/\">services informatiques g\u00e9r\u00e9s<\/a>, des <a style=\"color: #088ab8;\" href=\"https:\/\/tsic.webdesignernik.com\/fr\/co-managed-it-services\/\">services informatiques cog\u00e9r\u00e9s<\/a> ou un <a style=\"color: #088ab8;\" href=\"https:\/\/tsic.webdesignernik.com\/fr\/it-helpdesk-support\/\">support de helpdesk informatique<\/a>, selon votre situation.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-padding-bottom:30px;--awb-background-color:rgba(12,45,82,0.9);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1404px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-7 content-boxes-icon-on-side content-left\" style=\"--awb-body-color:var(--awb-color1);--awb-title-color:var(--awb-color1);--awb-iconcolor:var(--awb-color1);--awb-iconcolor-hover:var(--awb-color1);--awb-item-margin-bottom:0px;--awb-margin-bottom:0px;--awb-hover-accent-color:var(--awb-color1);--awb-circle-hover-accent-color:transparent;\" id=\"built_cntbxs\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color1);--awb-iconcolor-hover:var(--awb-color1);--awb-content-padding-left:80px;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span ><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 60px;line-height:normal;font-size:60px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-user-headset fal circle-no fa-flip-horizontal\"><\/i><\/span><\/div><h5 class=\"content-box-heading\" style=\"--h5_typography-font-size:26px;line-height:31px;padding-left:80px;\">Nous sommes l\u00e0 pour assurer la continuit\u00e9 de votre activit\u00e9.<\/h5><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">B\u00e9n\u00e9ficiez du support informatique dont vous avez besoin, au moment o\u00f9 vous en avez besoin.<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-5 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color5);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_gradient_top_color:var(--awb-color1);--button_gradient_bottom_color:var(--awb-color1);--button_gradient_top_color_hover:var(--awb-color5);--button_gradient_bottom_color_hover:var(--awb-color5);\" target=\"_self\" data-hover=\"text_slide_up\" href=\"https:\/\/tsic.webdesignernik.com\/fr\/contact-tsic-solutions\/\"><div class=\"awb-button-text-transition  awb-button__hover-content--centered\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Contactez-nous d\u00e8s aujourd&#8217;hui<\/span><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Contactez-nous d\u00e8s aujourd&#8217;hui<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-2303","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tsic.webdesignernik.com\/fr\/wp-json\/wp\/v2\/pages\/2303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tsic.webdesignernik.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tsic.webdesignernik.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tsic.webdesignernik.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tsic.webdesignernik.com\/fr\/wp-json\/wp\/v2\/comments?post=2303"}],"version-history":[{"count":47,"href":"https:\/\/tsic.webdesignernik.com\/fr\/wp-json\/wp\/v2\/pages\/2303\/revisions"}],"predecessor-version":[{"id":3449,"href":"https:\/\/tsic.webdesignernik.com\/fr\/wp-json\/wp\/v2\/pages\/2303\/revisions\/3449"}],"wp:attachment":[{"href":"https:\/\/tsic.webdesignernik.com\/fr\/wp-json\/wp\/v2\/media?parent=2303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}